This Privacy Policy explains what personal information Review Hike ("we", "us") collects, how we use it, and the choices you have. We're committed to handling your data — and your customers' data — with care.
1. Information we collect
From you as an account holder
- Name, email, business name, phone number, and billing details.
- Login credentials and account preferences.
- Support conversations you have with our team.
From your customers (that you upload or sync)
- Names, email addresses, phone numbers, and transaction details.
- Review requests sent, delivery status, and responses.
Automatically
- Usage data (pages viewed, actions taken, device and browser info).
- Cookies and similar technologies — see our Cookie Policy.
2. How we use information
- Deliver and operate the Services (send review requests, sync reviews, post replies).
- Bill you and manage your subscription.
- Provide customer support.
- Improve, secure, and troubleshoot the Services.
- Send product updates and (with consent) marketing communications.
- Comply with legal obligations.
3. Legal basis
We process personal data to perform our contract with you, based on your consent, to meet legal obligations, and for our legitimate interests in operating a secure and effective service.
4. Sharing information
We share data only with:
- Service providers that help us run the Services (hosting, email/SMS delivery, payment processing, analytics) under strict data agreements.
- Integrated platforms you choose to connect (Google Business Profile, your CRM).
- Legal authorities when required by law or to protect our rights.
We never sell your data or your customers' data.
5. Data retention
We keep your data as long as your account is active. If you close your account, we delete or anonymize your data within 90 days, except where we're required to keep records for legal or accounting purposes.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. Email us at privacy@reviewhike.com and we'll respond within 30 days.
7. Security
We use industry-standard measures — encryption in transit and at rest, access controls, and regular audits — to protect your information. No system is 100% secure, but we take our responsibility seriously.
8. International transfers
Your data may be processed in Canada, the United States, or other countries where our service providers operate. We put safeguards in place to protect data transferred across borders.
9. Children
Review Hike isn't intended for anyone under 18. We don't knowingly collect data from children.
10. Changes to this policy
We'll post updates here and notify you of material changes by email or in-app.
11. Contact
Privacy questions? Email privacy@reviewhike.com.